{"id":967,"date":"2026-01-05T16:29:11","date_gmt":"2026-01-05T15:29:11","guid":{"rendered":"https:\/\/blocall.scw.site\/?page_id=967"},"modified":"2026-02-15T15:26:37","modified_gmt":"2026-02-15T14:26:37","slug":"faq-en","status":"publish","type":"page","link":"https:\/\/blocall.com\/index.php\/en\/faq-en\/","title":{"rendered":"FAQ (EN)"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Got a question about how to use it or what it can do?
Our FAQs walk you through it step by step, so it’s super easy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What happens when a call is blocked? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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  • On iPhone: Apple requires the call to appear as a notification, but without ringing. The call is visible in the call history but does not ring.<\/p><\/li>

  • On Android: the call is fully blocked and no notification is shown.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What are the criteria for blocking or identifying a number? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Blocall uses two types of lists:<\/p>

    • Your personal list: you can add numbers yourself to block or identify. This list remains only on your phone.<\/p><\/li>

    • The Blocall database: if you enable automatic blocking and identification, the app uses data downloaded locally to your phone, sourced from:<\/p>

      \u2022 community reports,<\/p>

      \u2022 official sources,<\/p>

      \u2022 regular updates provided by Blocall.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Who develops the application and where are its services hosted? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      Blocall is a made-in-France application, developed and maintained by a French company.<\/p>

      All data is hosted in France, in facilities compliant with European regulations (GDPR).<\/p>

      No data is transferred outside the European Union.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Are my contacts blocked? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      • On iPhone: your contacts are automatically excluded, with no risk of false positives.<\/p><\/li>

      • On Android: to exclude your contacts, you must allow contact access for the app in your phone settings.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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        Does the app need internet to block calls? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        No. All blocked and identified numbers are stored locally on your phone. Blocking works even without a network connection.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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        What data is collected? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        Blocall only collects:<\/p>

        • your user consent,<\/p><\/li>

        • the number reports you choose to send to improve the community database.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Is my personal data protected? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Yes. All data is stored in a local, encrypted database within the app and is compliant with GDPR requirements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          How often is the database updated? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Updates occur at least once a day, automatically.<\/p>

          \u26a0\ufe0f On iPhone, updates can only run if the app remains active in the background (and is not force-closed).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Is Blocall free? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Yes, for non-professional use.<\/p>

          For professional use, see the Plans tab in the app to explore suitable offers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Business solution: Deployment and Pro licenses <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Blocall Pro is intended for professional use and can be deployed in two ways:<\/p>

          \u2022 Manual deployment: you purchase one or more professional licenses and activate each device by entering the license code in the app (Settings \u2192 Company code).<\/p>

          \u2022 Automated deployment (MDM): you deploy Blocall across your company\u2019s devices using a mobile device management (MDM) solution. Activation is then performed automatically using the company license code.<\/p>

          For more information, please visit our website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          A spam call got through \u2014 what should I do? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          You can report the number from the app. Each report helps strengthen the database and improves protection for the entire community.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          How many numbers can be blocked? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          \u2022 On iPhone: we limit to 50 million numbers (beyond that, iOS does not guarantee stability).<\/p>

          \u2022 On Android: there is no practical limit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Is number lookup anonymous? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Yes. Lookup is designed to be anonymous: Blocall does not keep an individual history of your searches.<\/p>

          To ensure service security and prevent abuse, minimal technical logs may be retained (e.g., timestamps and security indicators), with no profiling or advertising.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Why is a number\u2019s location sometimes inaccurate? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Mobile numbers are assigned by carriers and do not correspond to a fixed geographic location. VoIP numbers (calls over the internet) are not tied to a physical line.<\/p>

          Blocall therefore shows possible locations or general information depending on the case.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Why are some options available only on Android? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          iOS and Android do not rely on the same systems and do not offer the same technical capabilities.<\/p>

          For example:<\/p>

          \u2022 On iOS, Blocall can display the caller\u2019s name directly on the call screen when it is known.<\/p>

          \u2022 On Android, this feature is not available in the same way.<\/p>

          On the other hand, Android allows advanced options that are not permitted on iOS, including:<\/p>

          \u2022 sending a notification when a call is blocked,<\/p>

          \u2022 blocking foreign phone numbers,<\/p>

          \u2022 blocking all numbers that are not in the phone\u2019s contact list.<\/p>

          These differences are imposed by the operating systems themselves. Blocall takes full advantage of the capabilities allowed on each platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          In which situations is Blocall particularly useful? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Telemarketing, spam, and scam calls affect everyone today.<\/p>

          Many people are disturbed, and sometimes harassed, by unwanted calls.<\/p>

          Blocall is particularly useful to:<\/p>

          \u2022 protect against abusive telemarketing,<\/p>

          \u2022 reduce fraudulent and scam calls,<\/p>

          \u2022 identify unknown callers.<\/p>

          Since the application is free for personal use, it is recommended to install it on all devices, especially for vulnerable people such as children, elderly individuals, or anyone who wants better protection.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          What makes Blocall different from other call blockers? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Blocall follows a \u201cprivacy first\u201d approach.<\/p>

          Unlike many similar applications:<\/p>

          \u2022 Blocall complies with GDPR,<\/p>

          \u2022 no personal data is resold,<\/p>

          \u2022 there is no advertising or data monetization,<\/p>

          \u2022 data is stored locally and securely.<\/p>

          Protecting user privacy is a core principle of Blocall.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Does Blocall have an impact on battery life or performance? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Blocall is designed to be very lightweight.<\/p>

          Its impact on battery usage is less than 1%.<\/p>

          Processing is limited to necessary moments only (incoming calls or data updates) in order to preserve performance and battery life.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          What happens if I uninstall Blocall? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Yes. Blocall data are automatically backed up by your phone\u2019s operating system.<\/p>

          \u2022 On iPhone: the backup is included in your device\u2019s iCloud backup if it is enabled.<\/p>

          \u2022 On Android: the backup is handled by the phone\u2019s Google backup system.<\/p>

          Restoration is fully automatic: if you reinstall the app using the same user account, your data are automatically restored by the phone\u2019s system<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Are my data backed up?\" <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Uninstalling Blocall simply removes the application and its local data.<\/p>

          No permanent changes are made to the phone, and no blocking rules are kept after uninstallation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Can I share or transfer my number list? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Yes. You can export or import your personal number list.<\/p>

          To do so:<\/p>

          \u2022 Open the \u00ab\u00a0Numbers\u00a0\u00bb tab<\/p>

          \u2022 Tap the three dots in the top right corner<\/p>

          \u2022 Select \u00ab\u00a0Import \/ Export\u00a0\u00bb<\/p>

          Export is available in CSV format. Import must use the same format.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          What statistical data does Blocall send? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Blocall may send anonymous statistics only if the option is enabled by the user.<\/p>

          These statistics are used exclusively to improve the app and may include:<\/p>

          \u2022 database update frequency,<\/p>

          \u2022 activation status of certain features,<\/p>

          \u2022 counters of blocked and identified calls,<\/p>

          \u2022 technical performance indicators.<\/p>

          No phone numbers, no contacts, and no personal data are transmitted. Only anonymous counters and aggregated metrics are sent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          How can I request deletion of a report or exercise my rights? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          You can contact support at support@blocall.com.<\/p>

          To technically identify data associated with your reports, the UUID (support identifier) may be required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          FAQ Got a question about how to use it or what it can do?Our FAQs walk you through it step by step, so it’s super easy. What happens when a call is blocked? On iPhone: Apple requires the call to appear as a notification, but without ringing. The call is visible in the call history […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-967","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blocall.com\/index.php\/wp-json\/wp\/v2\/pages\/967","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blocall.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blocall.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blocall.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blocall.com\/index.php\/wp-json\/wp\/v2\/comments?post=967"}],"version-history":[{"count":13,"href":"https:\/\/blocall.com\/index.php\/wp-json\/wp\/v2\/pages\/967\/revisions"}],"predecessor-version":[{"id":1467,"href":"https:\/\/blocall.com\/index.php\/wp-json\/wp\/v2\/pages\/967\/revisions\/1467"}],"wp:attachment":[{"href":"https:\/\/blocall.com\/index.php\/wp-json\/wp\/v2\/media?parent=967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}